Emotional Intelligence, Organisational Citizenship Behaviour (OCB) and Work Motivation as Determinants of Employee Performance in Health Education Institutions

Abstract

Background: Employee performance in health education institutions is influenced by various individual and organisational factors that support effective and productive work behaviour. This study aims to analyse the relationship between emotional intelligence, Organisational Citizenship Behaviour (OCB) and work motivation with employee performance at the Surakarta Ministry of Health Polytechnic.

Methods: The study employed a quantitative design with a cross-sectional approach, conducted between March and May 2026. The study population comprised 59 employees, all of whom were included as the sample using total sampling. Data were collected using a five-point Likert scale questionnaire measuring emotional intelligence, OCB, work motivation and employee performance, and were subsequently analysed using multiple linear regression.

Results: The results indicate that emotional intelligence is significantly associated with employee performance (B=0.328; β = 0.312; p = 0.004), as do OCB (B = 0.276; β = 0.289; p = 0.007) and work motivation (B = 0.391; β = 0.356; p = 0.001). All three variables together are also significantly associated with employee performance (F(3,55)=28.910; p<0.001), with an adjusted R² of 0.591. Work motivation shows the largest relative contribution to the model based on the standardised beta coefficient values.

Conclusion: These findings indicate that employee performance in health education institutions is associated with the ability to manage emotions, voluntary work behaviour that supports the organisation, and the drive to achieve work goals. Strengthening emotional intelligence, fostering a collaborative work culture, providing recognition, and developing competencies and careers can form part of a human resource management strategy to support a healthy and productive working environment.